Question 1

What is Wasal?

Accepted Answer

Wasal is the first generation of social commerce in Morocco, bringing together inspiration and a seamless shopping experience.
It’s where discovery meets delivery — and where you can shop, share, and express yourself through different worlds such as fashion, home, kids, and more.

Question 2

Who are Wasalers?

Accepted Answer

Wasalers are authentic creators who inspire the community by sharing content from their daily lives across different Worlds — like Fashion, Home, Kids, and more. They help others discover products and styles in a natural and engaging way and are followed by a growing audience.

They also share shoppable content through W Moments — photos and videos where they tag products available on Wasal. You can buy these items directly from the Moments they post, making every piece of inspiration instantly accessible.

Question 3

How can I become a Wasaler?

Accepted Answer

Once you reach a certain number of followers, you may be eligible to become a Wasaler. To apply or get more information, please contact us at: a.malainin@wasal.com.

Question 4

Can I place my order by phone?

Accepted Answer

Yes, you can! Simply call our Customer Service team on +212 5 22 09 42 42 to place your order. Our representative will take care of everything for you — from entering your order details to registering your delivery address and creating your Wasal account — so you can seamlessly check out without lifting a finger.

Question 5

W Now vs W Comfort: What’s the difference?

Accepted Answer

W Now: Enjoy same-day delivery starting from just 2 hours after the store confirms your order.
W Comfort: Receive your order within 1–2 days depending on your address and the store's location.
Consolidation option: Combine items from multiple stores into a single delivery — one delivery fee, one drop-off. It may take slightly longer but offers more convenience and better value.

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